Frequently Asked Questions
Where is my smartwatch?
Once your loan is funded, you will receive an e-mail from email@example.com to redeem your smartwatch and provide your preferred shipping address. Your package will be shipped within 5-7 business days of receiving your redemption. Once the smartwatch is shipped, we will send you a confirmation e-mail with the tracking information. The shipment will arrive via FedEx, and a signature will be required upon delivery. Please allow 5-6 weeks for delivery of your smartwatch. If you have not received an e-mail from Gravy within 7 business days of your loan funding date, you may contact AmeriHome at (844) 271-5532, and a Customer Service Representative will assist you with checking the delivery status.
My loan was just purchased by AmeriHome, am I able to get a free smartwatch?
Unfortunately, AmeriHome’s purchase of your existing loan does not make you eligible for this offer. To be eligible, you must submit an application on or after January 2, 2020, lock in your rate by March 31, 2020, and close your loan with AmeriHome by May 31, 2020.
What is Gravy and why did I receive a smartwatch from them?
AmeriHome has partnered with Gravy, a global leader in gift fulfillment, to help us recognize our customers for their business. Please visit www.itsallgravy.com for more information.
My smartwatch is broken or faulty.
If your smartwatch arrives damaged, please contact Gravy at firstname.lastname@example.org. The Gravy team will assist in providing options to repair or replace your smartwatch. If a proof of purchase is needed, contact Gravy and the information will be provided.
Terms & Conditions
To be eligible for this offer, borrower(s) must submit a loan application to AmeriHome on or after January 2, 2020, lock in their rate by March 31, 2020, and close their loan with AmeriHome by May 31, 2020. Offer must be claimed within 90 days of closing your loan. Eligible borrowers may choose one of the following two items: a 40mm Apple Watch® Series 5 GPS in Space Gray, a $399 value -or- Fitbit Versa 2™ in Black/Carbon Aluminum, a $199.95 value. Apple Watch® is a registered trademark of Apple, Inc. Fitbit Versa 2™ is a registered trademark of Fitbit, Inc. Amazon Alexa™ is a trademark service mark of Amazon Technologies, Inc. This offer is not sponsored, endorsed or administered by the aforementioned Companies. Limit of one offer per eligible loan. Offer not available in the state of Washington. Offer not applicable on FHA Streamline or VA IRRRL Refinance transactions, is not transferable and cannot be combined with any other offers. This is not a commitment to lend. Subject to underwriting approval including, but not limited to, verification of acceptable income, assets, and collateral. Not all programs available in all areas. Other terms, conditions and restrictions may apply.
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