Loan Types
RESOURCES
My AmeriHome Account
Select Your Loan Servicer To Access Your Account
AmeriHome partners with multiple Servicers to service our loans. The Servicers below will collect your mortgage payments and provide additional services related to managing your mortgage including customer service. In order to access your account details, find your Servicer from the list below and log into their site. If you have any questions, call the number on your monthly statement.
If you don’t know who your Servicer is, call 888.469.0810, and we would be happy to assist you.
Loan Servicer Faqs
Click on the question or the icons to expand answers
Q: How do I know who my Servicer is?
A: A welcome email and letter has been sent to you introducing you to your new Servicer. You can also call the phone number on your monthly statement which is affiliated with your Servicer. If you are unable to locate those items, call 888.469.0810 and we would be happy to assist you.
Q: What's the difference between a Mortgage Lender and a Servicer?
A: A Mortgage Lender provides a loan to a borrower to purchase or refinance a home. A Servicer provides services for the loan account such as answering customer service questions, collecting loan payments on the lender’s behalf, and providing additional services related to managing a customer’s loan. In this case, AmeriHome has partnered with various third-party Servicers to service their mortgages. AmeriHome Mortgage is still your lender and owns the servicing rights to your loan. AmeriHome can help you with your home lending solutions if you are interested in refinancing or purchasing a new home.
Q: How do I find my loan number?
A: You can find your loan number on your monthly statement which is sent to you once a month.
Q: I'm having trouble logging into my account / I don't know my username or password.
A: If you don’t know your username or password, go to your Servicer’s website, click on the Forgot Username or Forgot Password link and follow the prompts to retrieve your account.
Still can’t log in? Call the phone number on your monthly statement which is affiliated with your Servicer.
Q: How can I contact my Loan Servicer?
A: AmeriHome: 855.501.3035
Shellpoint: 800.365.7107
Specialized Loan Servicing: 800.365.7107
ServiceMac: 844.478.2622
Q: How do I find information on refinancing or purchasing a new home?
A: If you’re interested in refinancing or purchasing a new home, contact us at 888.469.0810 and our Home Loan Experts can review your mortgage options to fit your specific home financing needs.
You can also click here for a free instant rate quote!
Call Us Now at:
Is Your Mortgage In The
Best Shape Possible?
Explore Your Refinance Options.
Contact your Home Loan Expert to review the financing options available to you.
Is Your Mortgage In The
Best Shape Possible?
Explore Your Refinance Options.
Contact your Home Loan Expert to review the financing options available to you.
Call Us Now at:
Customer Support
- Customer Service for existing accounts:
- 888.469.0810
- Mon-Fri 8am-5pm Pacific
- Mortgage refinance application and status:
- Thousand Oaks, CA 91362-3888
- 844.272.5617
Address
- AmeriHome Mortgage Company, LLC
- NMLS ID 135776
- Company Headquarters
- 1 Baxter Way, Suite 300
- Thousand Oaks, CA 91362-3888
Phone
*To be eligible for this Visa gift card, a $300 value, borrower(s) must submit an application after November 5, 2024, lock in their rate by December 31, 2024, and close their loan with AmeriHome by March 31, 2025. Gift cards will be provided in electronic format, are only valid in the U.S. and are subject to the issuer’s terms and conditions. Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law. AmeriHome is not responsible for and will not replace lost or stolen gift cards. Offer not available in the state of Washington. Offer not applicable on FHA Streamline or VA IRRRL Refinance transactions, is not transferable and cannot be combined with any other offers. This is not a commitment to lend. Subject to underwriting approval including, but not limited to, verification of acceptable income, assets, and collateral. Not all programs available in all areas. Other terms, conditions, and restrictions may apply.
**By refinancing, your total finance charge could be higher over the life of the loan.
©2025 AmeriHome Mortgage Company, LLC, A Western Alliance Bank Company. Branch Office located at 17885 Von Karman Avenue, Suite 100, Irvine, CA 92614. NMLS #135776; AZ d/b/a AmeriHome Funding, LLC #0917700; California Licensed by the Department of Financial Protection and Innovation, under the California Residential Mortgage Lending Act #4131116; Licensed by the N.J. Department of Banking and Insurance; Rhode Island Licensed Lender. For licensing information, go to: www.nmlsconsumeraccess.org. Not all applicants will qualify. Not available in all areas. Other terms, conditions, and restrictions apply. No goods or services are intended to be offered to users in the EU. Equal Housing Lender.