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Rev. 1/2021

US Consumer Privacy Notice

FACTS:

WHAT DOES AmeriHome DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and Payment History
  • Income and Account Balances
  • Credit Scores and Credit history

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share Customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Customers’ personal information; the reasons AmeriHome chooses to share; and whether you can limit this sharing.

Reasons We Can Share Your Personal Information

Does AmeriHome share?

Can you limit this sharing?

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus, or as otherwise permitted by law

Yes

No

For our marketing purposes — with service providers we use to offer our products and services to you

Yes

No

For joint marketing with other financial companies

No

We Don’t Share

For our affiliates’ everyday business purposes — information about your transactions and experiences

No

We Don’t Share

For our affiliates’ everyday business purposes — information about your creditworthiness

No

We Don’t Share

For non-affiliates to market to you

No

We Don’t Share

Questions?

Who We Are

Who is providing this notice?

AmeriHome Mortgage Company LLC;
In Arizona, Doing business as AmeriHome Funding, LLC;
In Idaho and Virginia, Doing business as AmeriHome Mortgage;
In Nebraska, Doing business as AMC, LLC.

What We Do

How does AmeriHome protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does AmeriHome collect my personal information?

We collect your personal information, for example, when you

  • Pay your bills or
  • Give us your income information or
  • Open an account or
  • Give us your contact information or
  • Provide employment information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.
See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • AmeriHome does not share with our affiliates.

Non-affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • AmeriHome does not share with non-affiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • AmeriHome does not jointly market.

Other Important Information

Oregon Borrowers: The Oregon Division of Financial Regulation (DFR) oversees residential mortgage loan servicers who are responsible for servicing residential mortgage loans in connection with real property located in Oregon and persons required to have a license to service residential mortgage loans in this state. If you have questions regarding your residential mortgage loan, contact your servicer at 888-469-0810 or consumersupport@amerihome.com. To file a complaint about unlawful conduct by an Oregon licensee or a person required to have an Oregon license, call DFR at 888.877.4894 or visit dfr.oregon.gov.

Nevada Residents: This notice is provided pursuant to state law. You may elect to be placed on our internal marketing do-not-call list by calling 888.469.0810 or write to AmeriHome Mortgage Company, LLC, 1 Baxter Way, Suite 300, Thousand Oaks, CA 91362-3888, Attention: Consumer Support, or send a secure email to consumersupport@amerihome.com. For further information concerning these requirements you may contact us at our phone number or address above or you may also contact Nevada’s Office of the Attorney General at: 555 E. Washington Avenue, Suite 3900, Las Vegas, NV 89101; Telephone: 702.486.3132, or email at AgInfo@ag.nv.gov.

California Residents: We will not share information we collect about you with companies outside of AmeriHome unless the law allows. We may share information for example, with your consent, to service your account, or to report to credit bureaus. We will limit sharing among our affiliates to the extent required by California law. For more information, see also the separate California Consumer Privacy Notice on our website at www.amerihome.com/privacy/

Texas Residents: For questions or complaints about your loan, please contact us at 888.469.0810 or send a secure email tconsumersupport@amerihome.com. If your complaint cannot be resolved, COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 North Lamar, Suite 201, Austin, Texas 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877.276.5550.

Call Monitoring and Recording: If you communicate with us by telephone, we may monitor or record the call.

Customer Support

  • Customer Service for existing accounts:
  • 888.469.0810
  • Mon-Fri 8am-5pm Pacific
  • Mortgage refinance application and status:
  • Thousand Oaks, CA 91362-3888
  • 844.272.5617
  • Address

  • AmeriHome Mortgage Company, LLC
  • NMLS ID 135776
  • Company Headquarters
  • 1 Baxter Way, Suite 300
  • Thousand Oaks, CA 91362-3888
  • AmeriHome Mortgage A Western Alliance Bank Company Logo In White

    Phone

    Top Workplace Award 2020
    Better Business Bureau Accredited Business A+ Rating
    Better Business Bureau Accredited Business A+ Rating
    Top Workplace Award 2020

    *By refinancing, your total finance charge could be higher over the life of the loan.

    © AmeriHome Mortgage Company, LLC, A Western Alliance Bank Company. Branch Office located at 17885 Von Karman Avenue, Suite 100, Irvine, CA 92614. NMLS #135776; AZ d/b/a AmeriHome Funding, LLC #0917700; California Licensed by the Department of Financial Protection and Innovation, under the California Residential Mortgage Lending Act #4131116; Licensed by the N.J. Department of Banking and Insurance; Rhode Island Licensed Lender. For licensing information, go to: www.nmlsconsumeraccess.org. Equal Housing Lender.

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